Cancellation & Refund Policy
Cancellation Policy
Jade Knits believes in helping its
customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
- Cancellations will be
considered only if the request is made in written to our email ID [email protected] within 24 hours of placing an
order. However, the cancellation request will not be entertained if the
orders have already been dispatched . Also for any order with
personalization , cancellation will not be possible , if personalization
has already been processed .
- There is no cancellation of
orders placed under the Same Day Delivery category.
- No cancellations are
entertained for those products that the (Company Name) marketing team has
obtained on special occasions like Pongal, Diwali, and Valentine’s Day
etc. These are limited occasion offers and therefore cancellations are not
possible.
- In case you feel that the
product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 24 hours of
receiving the product. The Customer Service Team after looking into your
complaint will take an appropriate decision.
Return Policy
You may return / Exchange any
products purchased from www.t10sports.com on below terms
· Please
request your return or exchange within 7 days of merchandise Receipt with your
Order ID.
· In
Case of Defective Goods, the customer is requested to email the details at
[email protected] along with Order Id, Correct Address, Mobile Number and
Image of the Production defect in order to demonstrate the quality.
· You
will shortly receive an email confirming your return/refund request. After
Email confirmation you please courier back that article to us on the address
shared on the email. Return Pickup facility is not introduced in T10Sports till
date.
· Any discount
offered on the purchased article cannot be transferred / applicable on other
article.
· The
products must be returned, complete and unused, with all the tags intact on
that item.
· Return
/ Refund can be arranged only after receipt of the Articles
This policy is Not applicable for
semi-custom or Full custom merchandise due to the specialized nature of the
products.
Refund Policy
When you buy our products/services,
your purchase is covered by our 3 days money-back guarantee , if we have not
complied as per product website details. Also the product needs to be un-used
and all handtags and labels should be intact. However , for products where
personalization ( with print / emb ) has been requested , we will not be able
to refund – so kindly make sure to order correct product . We develop and
sell software that we use ourselves every day and have thousands of satisfied
customers worldwide, and our support is second to none. That is why we can
afford to back our products with this special guarantee. We take customer
feedback very seriously and use it to constantly improve our products and
quality of service. Refunds are not being provided for services delivered in
full such as installation service and provided knowledge base service. Refunds
are being processed within 21 days period.
Your refund will be processed after
approval. Once your refund has been approved, your money will be credited back
to you on one of these ways:
Payment Method |
Refund Method |
Refund Time-frame |
Credit card/Debit card |
Credit Card/Debit Card |
7-15 business days |
Net Banking |
Net Banking Account |
7-15 business days |
Wallets |
Net Banking Account |
7-15 business days |
UPI |
UPI |
7-15 business days |
Note:
If the original payment method you
used to make the payment (credit/ debit card) is no longer valid and payment
made through wallets, we'll issue the refund through Net Banking(Credited to
Bank account), for that you should send bank account details through registered
email to [email protected]
When we receive a payment failure
notice from your bank, we will send you an e-mail to registered email asking
you to resend the bank account details.