Cancellation & Refund Policy
Jade Knits believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have already been dispatched . Also for any order with personalization , cancellation will not be possible , if personalization has already been processed .
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the (Company Name) marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
When you buy our products/services, your purchase is covered by our 3 days money-back guarantee , if we have not complied as per product website details. Also the product needs to be un-used and all handtags and labels should be intact. However , for products where personalization ( with print / emb ) has been requested , we will not be able to refund – so kindly make sure to order correct product . We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base service. Refunds are being processed within 21 days period.